Returns & Refunds Policy

At GlowWithCleo, each item is inspected with care before it's packed and sent to you. We want you to feel confident in every product you receive. If something arrives in less-than-perfect condition, we're here to make it right.

Eligibility

We accept returns only for defective items, and your request must be made within 1 week (7 days) of receiving your order. Requests made after this 7-day window cannot be accepted.

What counts as a defect

An item is considered defective if it arrives:

• Broken, cracked, or chipped
• Damaged in transit
• Missing parts, or clearly faulty in a way that affects normal use

What is not covered

To protect the health and hygiene of all our customers, we cannot accept returns for:

• Change of mind or personal preference
• Items that have been used, washed, or handled beyond inspection
• Products damaged through improper use, dropping, or wear over time
• Any request made more than 7 days after delivery

How to request a return

1. Email us at info@glowwithcleo within 7 days of receiving your order.
2. Include your order number, a brief description of the defect, and clear photos showing the issue.
3. Wait for our confirmation before sending anything back — we'll guide you through the next steps.

Resolution

Once we receive and confirm the defect, we'll offer you either:

• A replacement of the same item (subject to availability), or
• A full refund to your original payment method

Refunds are processed within 10 business days of approval. Where a return shipment is required, we'll let you know how to proceed.

Contact

Questions about your order or this policy? Reach us at info@glowwithcleo and we'll be happy to help.

This policy applies to purchases made through glowwithcleo.com.